Senior Advocate Supervisor
The Boston CASA Program recruits, trains and supervises volunteers from the community who are appointed as a child’s guardian ad litem (GAL). The focus of these volunteers is to protect and promote the “Best Interest” of children who have been abused or neglected and are court involved. The Boston CASA Program is designed to ensure that the needs of children in foster care are met and to aid the court in making difficult decisions that will impact the lives of children and their families forever. Please visit our website at www.bostoncasa.org to learn more about the organization.
The Senior Advocate Supervisor reports to the Program Lead and supports, guides and supervises the work of CASA volunteer GALs, advocating for the best interest of abused and neglected children living in foster care. In doing so, the Senior Advocate Supervisor ensures volunteer compliance with Organization policies. The Senior Advocate Supervisor will support the Program Lead, as needed, in the day to day administration of the Program. He/she will support the volunteer’s day to day work including collaboration with the Department of Children and Families, the Juvenile Court and Children and Family Law (CAFL) attorneys.
Supervision, support and management of volunteer advocates and their assigned cases:
- Maintain organized, accurate and up-to-date physical and electronic case records in compliance with Agency protocols, ensuring data integrity for reporting needs
- Supervise up to 30 volunteer advocates, caseload size is at the discretion of the Program Manager
- Support volunteer advocates in the completion of court-mandated duties, including, but not limited to, developing and submitting monthly contact logs, court reports and case plans and participating in court hearings and case meetings
- Exercise discretion and independent judgment to assist advocates in creative problem solving, utilizing Agency and community resources and ensuring accuracy and consistency with dependency permanency planning law and best practices
- Facilitate and mediate relationships between advocates and professionals, family members, and others as needed
- Maintain monthly minimum contact with advocates, providing coaching and advice tailored to individual case and volunteer needs
- Identify and share information about specialized services and resources with advocates and Boston CASA staff
- Annually evaluate advocate performance in the fulfillment of their duties
- Support Boston CASA staff and volunteers by participating and sometimes leading training (both in-service and pre-service).
- Provide assistance with the recruitment and training of new advocates and the continuing education and retention of established advocates
- Establish and maintain effective, collegial working relationships with Boston CASA staff, board and volunteers, as well as with representatives of the Department of Children and Families, the CAFL attorney panel, education service providers and other community service providers and entities
- Other duties as assigned; non-essential job duties, non-related responsibilities and other tasks as required by the Program Lead and Organization may be assigned from time to time – Boston CASA is a small non-profit organization requiring flexibility from its staff
Qualifications and Requirements
- Bachelor’s degree in social-service related field and/or 5-8 year experience within child welfare.
- Experience in the fields of child welfare, social service, juvenile law, education and volunteer program management and/or case management preferred
- Training experience and comfort level speaking in front of groups; strongly preferred
- Strong working knowledge of community resources in the Greater Boston Area
- Experience working with communities of color
- Must complete CASA Volunteer Advocate Training
- Must pass a comprehensive background check
- Comfortable with learning and utilizing new software programs
- Strong written communication skills, including editing skills; candidates should be prepared to provide a writing sample upon request
- Excellent oral communication skills, including the ability to calmly evaluate and make mindful, strategic decisions in emotionally-charged situations and in the absence of complete clarity
- Competence in Microsoft Word, Excel and Outlook programs
- Flexibility with hours, including some evenings and weekends, with an ability to independently manage one’s workload and schedule
- Demonstrated respect of all people regardless of socioeconomic background, culture, religion, sexual orientation, disability or gender and experience working with culturally diverse populations
- Ability to maintain confidentiality and exercise diplomacy and discretion in communication with others
- Bi-lingual in Spanish, a plus.
The position is a full-time, exempt 40 hour a week position with some evening and weekend commitments.
Salary and Benefits
Salary commensurate with experience and qualifications.
Please submit a cover letter and resume to Lisa Caissie, Assistant Director at email@example.com.
People of Color, women, LGBTQ are encouraged to apply. Boston CASA is an EOE and is committed to maintaining diversity within its staff, Board, and Volunteers.